Frequently Asked Questions
ONLINE PAYMENT METHOD
Payment can be made via Stripe by American Express, Mastercard and Visa.
SHIPPING
International delivery for a good price. Enjoy shopping!
The cost of shipping is: Netherlands 4,-€
Central Europian countries 11,-€
other Europian countries 13,-€
the rest of the world 16,-€
Additional costs of 1,-euro apply per each other product shipped together.
Orders are shipped via the Netherlands Post Office Post NL and can be tracked by us.
CUSTOMERS FROM PUERTO RICO
The representation of Uli in Puerto Rico is exclusively handeled by Trendz.
Both for wholesale as well as retail orders please contact Carolina Caselas at Uli Rapp Puerto Rico.
DELIVERY
We aim to deliver orders within 1 week (5 business days) from time of payment unless we notify otherwise.
In case of urgency please contact us per email to ship via Fedex or other express service.
Please note that estimated delivery dates are indication only and are not guaranteed. ULI cannot be hold responsible for unanticipated delays.
PAYMENT
Our prices are displayed and charged in EURO. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
Please note that overseas customers will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
RETURN + EXCHANGE POLICY
We accept returns on your unworn purchases within 14 days of receipted delivery for any reason.
Please READ HERE our Terms and conditions of sale for further details.
Please note that the buyer is responsible for the cost of returning goods to ULI. Any loss or damage to returned goods during transit back is also the responsibility of the buyer.
PRIVACY STATEMENT
ULI is committed to ensuring the privacy of your personal information and does not disclose your details to any third parties. Please READ HERE our full statement of Privacy policy.
COPYRIGHT
ULI designs are unique. All designs, and images of designs, are the property of ULI. No right or license to copy or reproduce products supplied by us is transferred by the use of our website or by any sale made in any way. This website is operated by ULI, who reserves the right to update or modify this website, content and terms at any time without prior notice.
Please READ HERE all about the copyright, registered trademark and other intelectual property rights in our Terms and conditions of use.